A working meeting on consumer rights protection in the tourism sector was convened at the initiative of the Georgian Competition and Consumer Agency, with support of the EU-funded TWINNING project.

The event was opened by Irakli Lekvinadze, Chairman of the Georgian Competition and Consumer Agency; Maia Omiadze, Head of the Georgian Tourism Administration, and Justina Paulauskaité, the project RTA.

Irakli Lekvinadze outlined measures to protect consumer rights, emphasizing the significance of creating awareness among business representatives in the tourism sector: “Agency began enforcing the Law of Georgia on the Protection of Consumer Rights on November 1, 2022, the number of applications is increasing, since the start of implementation, up to 900 applications have been registered with the Agency. The Parliament of Georgia adopted the Law of Georgia “On Tourism” on December 15, 2023, which addresses different concerns in the tourism industry and outlines tourists’ rights and guarantees as consumers. The Agency’s goal is enhancing the business sector’s awareness on consumer rights and sharing international best practices”.